Sunday, May 7, 2017

Chains are banking on this new strategy to combat the restaurant apocalypse

Struggling restaurant chains are turning to a new strategy to try and appeal to customers: delivery. 
In the era of GrubHub and Seamless, convenience is increasingly important in the restaurant business. Americans order 1.7 billion meals online every year and one-fourth of people claim to have ordered a meal via delivery in the past three months.Meanwhile, restaurants are struggling to convince customers to eat out. In the first quarter of 2017, industry-wide same-store sales dropped 1.1%, while traffic fell 3.4%, according to Nation's Restaurant News. McDonald's is testing delivery through UberEats in multiple cities across the US, with the most recent trial run in Pittsburgh announced last week. On Monday, Wendy's launched delivery at 135 locations in Ohio. Panera Bread is rolling out delivery at 35 to 40% of its locations this year, the company announced in January.  While delivery is clearly a compelling option to offer, it isn't a simple service for restaurants to add. Customers often spend less when ordering delivery, especially at casual dining chains that rely on alcohol orders to drive sales.

Full article here (

Do you think that this strategy could work? What are some other options to attract customers and generate more revenue?


  1. I actually think it would! There are certain restaurants I have always wished had a delivery service, and they could always set a minimum delivery price to ensure that they make a profit.

  2. I agree with Chido, having more restaurants that deliver could be very beneficial. Furthermore, if people are relying more heavily on delivery, restaurants could downsize their dining rooms and eat in spaces in order to cut costs.

  3. I agree with both Chido and Zoe. I also want more restaurants that offer delivery restaurants. There are tons of ways that they can make a profit, such as a minimum delivery price and etc.

  4. I think this is a great move, particularly for chains like Panera which offer healthier options. I think that it'll satisfy the growing demand for healthy, convenient meal options. Especially since one of the main reasons people give for not eating healthy food is lack of time.